Seal Skin Covers Policy
We stand behind the quality of our products and are committed to delivering covers that meet the highest standards of fit, durability, and protection.
Return Policy
We offer a 30-day return and exchange window beginning on the date your order is delivered.
To request a return or exchange, please contact our support team and include:
- Your order number
- Reason for return
Requests submitted more than 30 days after delivery cannot be accepted.
Return Eligibility
To qualify for a return:
- Item must be unused
- Item must be in original condition
- Item must be returned in original packaging
Orders are considered final after 30 days from the delivery date.
Approved returns that do not qualify under our Guaranteed Fit Promise are subject to a 20% shipping and processing fee. This fee helps offset shipping, handling, inspection, repackaging, and restocking costs.
Refunds are issued to the original payment method once the warehouse confirms receipt and inspection of the returned item.
Guaranteed Fit Promise
Every Seal Skin Cover is produced and inspected to ensure it:
- Arrives brand new
- Is free from manufacturing defects
- Properly fits the vehicle ordered
If you do not receive a cover that properly fits your item, you will receive a full refund and all fees will be waived.
Photos will be required to verify the fit.
This ensures complete peace of mind with every purchase.
Note
Covers should only be used on clean surfaces with paint and finishes in good condition. Seal Skin Covers is not responsible for damage related to pre-existing paint or surface conditions, including but not limited to oxidation, peeling, fading, or improperly cured or repainted surfaces.
Before you cover your item
For best results and to protect your vehicle’s paint, always use your Seal Skin Cover on a clean, dry, and cool vehicle, as any dirt or moisture trapped underneath can act like sandpaper once the cover is in place. Before installing, remove debris and allow the vehicle to cool after driving.
When installing, gently place the cover without dragging it, align it evenly, and secure all straps and buckles to prevent movement—especially in windy conditions where flapping can cause friction.
To maintain performance over time, regularly shake off debris.
Order Changes & Cancellations
If you need to update vehicle details, size, shipping address, or forgot to apply a discount code, please contact our support team as soon as possible. In most cases, changes can be made without cancelling your order.
Standard Order Cancellations
If an order is cancelled after payment has been processed, a 3% cancellation fee may apply to offset non-refundable payment processing and banking transaction fees.
Refused Packages
Refused or undeliverable packages are subject to a 20% return-to-sender fee, which covers handling, inspection, and restocking costs.
Fully Custom Covers
Fully custom covers are manufactured exclusively to your specifications. Because each cover is custom-made and cannot be resold, all fully custom orders are subject to the following cancellation and refund policy.
1. Order Cancellation
Patio Custom Covers
- Orders for fully custom covers may be canceled within 24 hours of purchase for a full refund.
- After the initial 24-hour period, the order is considered to have entered production, which includes all pre-production activities such as design review, engineering, pattern creation, material allocation, production scheduling, and other preparation required to manufacture your custom cover.
- Cancellations requested after production has begun are subject to a 30% cancellation fee, with the remaining balance refunded to the original payment method.
2. Delayed Orders Awaiting Customer Response
If production cannot proceed because we are waiting for information, measurements, approvals, or any other required response from the customer, the order will remain on hold.
If the order remains on hold for more than 30 days due to a pending customer response, any cancellation requested thereafter will be subject to a 50% cancellation fee. This fee covers design work, engineering, administrative costs, production planning, and resources reserved for your custom order.
3. Refund Eligibility
Because fully custom covers are manufactured specifically for your vehicle, boat, furniture, or equipment, all fully custom cover sales are final once production has begun, except as provided below.
Refunds or replacements will only be provided if:
- The product has a verified manufacturing defect or workmanship issue covered under our Quality Guarantee; or
- The order qualifies for cancellation under the terms outlined above.
West Coast Custom Covers
All West Coast Custom Covers are custom-made products. Once delivered, they are considered final sale and cannot be returned, refunded, or exchanged.