We offer a 30-day return and exchange window beginning on the date your order is delivered.

To request a return or exchange, please contact our support team and include:

• Your order number
• Reason for return

Requests submitted more than 30 days after delivery cannot be accepted.

Return Eligibility

To qualify for a return:

• Item must be unused
• Item must be in original condition
• Item must be returned in original packaging

Orders are considered final after 30 days from the delivery date.

Approved returns that do not qualify under our Guaranteed Fit Promise are subject to a 20% shipping and processing fee. This fee helps offset shipping, handling, inspection, repackaging, and restocking costs.

Refunds are issued to the original payment method once the warehouse confirms receipt and inspection of the returned item.

Guaranteed Fit Promise

Every Seal Skin Cover is produced and inspected to ensure it:

• Arrives brand new
• Is free from manufacturing defects
• Properly fits the vehicle ordered

If you do not receive a cover that properly fits your item, you will receive a full refund and all fees will be waived.

Photos will be required to verify the fit.

This ensures complete peace of mind with every purchase.

Note

Covers should only be used on clean surfaces with paint and finishes in good condition. Seal Skin Covers is not responsible for damage related to pre-existing paint or surface conditions, including but not limited to oxidation, peeling, fading, or improperly cured or repainted surfaces.

Before you cover your item

For best results and to protect your vehicle’s paint, always use your Seal Skin Cover on a clean, dry, and cool vehicle, as any dirt or moisture trapped underneath can act like sandpaper once the cover is in place. Before installing, remove debris and allow the vehicle to cool after driving.

When installing, gently place the cover without dragging it, align it evenly, and secure all straps and buckles to prevent movement—especially in windy conditions where flapping can cause friction.

To maintain performance over time, regularly shake off debris.

If you need to update vehicle details, size, shipping address, or forgot to apply a discount code, please contact our support team as soon as possible. In most cases, changes can be made without cancelling your order.

Standard Order Cancellations

If an order is cancelled after payment has been processed, a 3% cancellation fee may apply to offset non-refundable payment processing and banking transaction fees.

Refused Packages

Refused or undeliverable packages are subject to a 20% return-to-sender fee, which covers handling, inspection, and restocking costs.

Fully custom covers are made specifically to your specifications and cannot be resold. For this reason, custom orders are subject to the following cancellation, refund, and return policy.

1. Order Cancellation

Patio Custom Covers

• Within 24 hours: You may cancel your order. A 3% cancellation fee may apply to cover non-refundable payment processing and banking fees.
• After 24 hours: Your order is considered in production. This includes design review, engineering, pattern creation, material allocation, scheduling, and other preparation needed to manufacture your cover.
• After production begins: Cancellations are subject to a 30% cancellation fee, with the remaining balance refunded to the original payment method.

2. Orders on Hold for Customer Information

If we are waiting for measurements, information, approval, or another response needed to proceed with production, the order will be placed on hold.

If an order remains on hold for more than 30 days due to a pending customer response, any subsequent cancellation will be subject to a 50% cancellation fee.

3. Refunds & Returns

Once production has begun, fully custom cover sales are final and are not eligible for returns, refunds, or exchanges, except when:

• The product has a verified manufacturing defect or workmanship issue covered by our Quality Guarantee; or
• The order qualifies for cancellation under the terms above.

West Coast Custom Covers

West Coast Custom Covers are made specifically for your order. Once delivered, they are final sale and cannot be returned, refunded, or exchanged.

We stand behind the quality of our products and carefully inspect each order before shipment. If your item arrives with a manufacturing defect, missing components, or shipping-related damage, please contact us within 7-10 days of delivery so we can review and assist you

What Qualifies as a Defect Upon Arrival

A defect upon arrival is an issue that was present when the product was received and is caused by a manufacturing or fulfillment error.

Covered

• Stitching, seams, or construction failures present upon arrival
• Material defects such as holes, tears, or damage received before use
• Defective hardware, straps, buckles, or components

Not Covered

• Incorrect size or fit selection by the customer
• Damage caused during installation or use
• Tears, cuts, or damage from sharp objects or vehicle accessories
• Weather-related damage or improper use
• Normal wear and tear, fading, or aging
• Customer modifications or alterations

Important Inspection Requirement

Customers are responsible for inspecting the product upon delivery before use. Any concerns related to manufacturing defects, missing items, or shipping damage must be reported within 7 to 10 days of delivery. Claims submitted after this period may only be reviewed under the applicable warranty policy.