Great Car Cover Reviews: How Delighting Customers Gets You New Ones
By John Funk, March 31, 2020
Getting a steady stream of new customers is one of the key ingredients to business success. However, having high-quality products is simply not enough to achieve this goal. If you want to run a successful business, you need to go the extra mile to delight your customers – and to show future potential customers how satisfied yours are.
Customer Delight: What Is It and Why Should You Care?
In simple terms, “customer delight” refers to the practice of going way beyond meeting customers’ expectations. This is extremely important since providing a more positive customer experience allows you to establish a stronger emotional connection with your customers, increase your revenue, and magnify your chance of retaining them and earning their loyalty.
More importantly, a delighted customer is more likely to sing praises about your brand and promote it to their network. In today’s hyper-connected world, word of mouth marketing still works wonders.
According to Nielsen.com’s Global Trust in Advertising Report, 92% of consumers worldwide put more weight on recommendations from family and friends than other forms of advertising. Another report indicated that 88% of people read online reviews to help them make a decision about a local business, while 72% of consumers trust a business more after reading positive reviews about it.
Delighted customers are good for business. By prioritizing your customers’ happiness, you get more qualified leads and achieve better ROI. And since attracting a new customer to your business is about six to seven times more expensive than retaining an existing one, providing a remarkable experience and getting people to leave positive reviews about your brand can give you one of the most powerful tools you need to win new customers and keep your business going.
Positive online reviews can be your business’s best ally, so use them to your advantage. Some of our most effective ads highlight verbatim car cover reviews written by actual satisfied clients, talking about their positive experiences with SealSkin. This, in turn, allowed us to get more customers. Indeed, word of mouth marketing works!
Now, are you starting to see why you need to provide an epic experience for your customers?
Delighting Customers: How Do We Do It?
At Seal Skin Covers, we delight our customers by:
- Providing high-quality car, truck, and boat covers. We know how much you love your ride, so we strive hard to provide you with the best possible product there is. Our covers are made from thick, multi-layered fabric guaranteed to protect your vehicle from the elements and accidental damage.
- Offering multi-channel support. We’re here for you, no matter what channel or platform you use. If you’re having a problem, you can reach us by calling us at 800-915-0038 during our office hours (Monday to Friday from 9:00 AM to 5:00 PM EST) or by creating a ticket in our Contact Page. Likewise, you can engage with us through our social media account (Facebook, Instagram, YouTube).
- Ensuring great customer experience. Our ultimate goal is to surpass your expectations, so aside from providing top-notch products, we also offer unbeatable prices, safe and secure purchasing, warranties, hassle-free product exchanges, knowledgeable customer service, and free shipping. Moreover, we listen to customer feedback and don’t make a promise we can’t keep.
We want to give you the best possible experience every time you buy and use our products – and we intend to keep it that way. Don’t take it from us: Check out some customer reviews right below.
